Welcome to DuoLap ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download, install, or use any of our mobile applications (collectively, the "Apps").

Please read this Privacy Policy carefully. By accessing or using our Apps, you acknowledge that you have read, understood, and agreed to be bound by all the terms outlined below. If you do not agree with this policy, please do not use our Apps.

1. Information We Collect

We may collect information about you in a variety of ways when you use our Apps. The types of data collected depend on how you interact with us and the specific features you utilize:

• Personal Information You Voluntarily Provide: When you contact our support team, report a bug, or send us feedback, we may collect your name, email address, and the content of your communication to resolve your issues effectively.
• Log Data and Diagnostic Information (Log Files): Whenever you use our Apps, our servers automatically collect standard log data. This may include your device's Internet Protocol (IP) address, device name, operating system version, app configuration, the time and date of your usage, crash reports, diagnostic tools data, and other system performance statistics. This information helps us monitor app stability and fix technical bottlenecks.
• Usage and Interaction Data: We track anonymous metrics regarding how users navigate through our apps, features utilized most frequently, and session durations to improve user interfaces and overall product architecture.

2. Third-Party Advertising Partners

To support the development and maintenance of our free or ad-supported mobile applications, we may integrate third-party advertising networks (such as Google AdMob, Meta Audience Network, or similar SDKs). These advertising partners may collect and use certain data to serve relevant, personalized, or non-personalized advertisements:

• Data Collected by Ad Networks: Advertising IDs (such as Google Advertising ID or Apple's IDFA), IP address, general location data, device specifications, and ad interaction data (clicks, views).
• Ad Personalization: Depending on your device settings and regional regulations (such as GDPR or CCPA), you may be presented with consent prompts to allow or deny personalized advertising tracking. You can reset or opt out of targeted ads anytime within your mobile device system settings.

3. In-App Purchases and Digital Goods

Some of our Apps may offer digital goods, premium features, subscriptions, or consumable/non-consumable items via in-app purchases (IAP):

• Payment Processing: All financial transactions, billing details, and payment processing for digital goods are handled securely and directly by the respective platform provider (e.g., Google Play Billing, Apple App Store). DuoLap does not store, process, or have direct access to your credit card numbers, banking details, or full financial credentials.
• Purchase Verification: We receive tokenized purchase confirmation data from the platform providers strictly to validate user entitlements, grant access to digital content, or unlock premium app tiers.

4. How We Use Your Information

We use the collected information for various legitimate business and technical purposes, including:

• Providing, maintaining, and continually improving the performance of our mobile applications.
• Processing digital purchases and managing user access rights to application content.
• Analyzing crash logs and diagnostic metrics to debug, secure, and stabilize the software environment.
• Responding to customer support inquiries and communicating important operational updates.
• Displaying advertisements and managing monetization frameworks efficiently.

5. Data Security Measures

DuoLap implements commercially acceptable administrative, technical, and physical security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.

6. Children’s Privacy

Our applications are generally designed for a general audience and do not knowingly solicit or collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately so we can remove such information from our systems.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date". Your continued use of the Apps after any modifications indicate your acceptance of the revised policy. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please feel free to reach out to the developer:

• Developer Brand: DuoLap
• Support Email: support@duolap.com